01. How to access Chantra Shop

Click on the ‘Chantra’ icon located at the bottom right of your screen and select ‘Chantra Shop’ menu.

02. Category Tab and W Coin

Certain restrictions may apply when purchasing Cash Items.

  1. Any Cash Items feathered under ‘PP Card Only’, can only be purchased using W Coin(p).
    As for other Cash Items, you can proceed using both W Coin(c) and W Coin(p).
  2. The ‘Buy’ button will allow you to proceed to checkout window.
  3. W Coin types
    • 1. W Coin(c): If you purchase W Coin using credit cards or eWallets, the payment amount will be credited under
          W Coin(c). Cash Items bought through W Coin(c) are not tradable.
    • 2. W Coin(p): If you purchase W Coin using pre-paid cards or Electronic PINs, the payment amount will be
          credited under W Coin(p). Cash Items bought through W Coin(p) are tradable.
          Please note that W Points are different from W Coin(p).
    • 3. Total W Coin: W Coin(c) + W Coin(p)
  4. Buy W Coin: Click on this button to launch the intended webpage where you can purchase W Coin.
    Refresh: This button will allow you to view the most recent W Coin account balance.

03. Purchasing Cash Items

All Cash Items are not refundable. Please select carefully.

  1. Choose any Cash Items and click on the ‘Buy’ button.
  2. Select the W Coin type.
    • 1. W Coin(c): W coin(c) will be deducted from your account
    • 2. W-Coin(p): W-coin(p) will be deducted from your account
    • 3. Cancel: To withdraw the transaction.

  3. Final Verification Notice
    • The pop up window displays the price of the selected item and the remaining W Coin after the purchase.
      At this point, you still have the options to cancel or proceed the transaction.

04. Purchase Confirmation

  1. Upon a successful transaction, the confirmation message will appear and the purchase item is injected into your
    Chantra Bag.

  2. If the remaining W Coin balance is not sufficient enough for the purchase, click on the ‘charge’ button to buy
    an additional credit.
    http://payment.webzen.com/Payment/PaymentMethodSelectFrm.asp

05. Payment Method for W Coin

  1. W Coin(c)
    • - W Coin(c) can be purchased using credit cards, bank transfer, and eWallets.
    • - There are daily and monthly purchase limits.
    • - Accounts with a good credit/purchase history are entitled to receive an increase of the permitted transaction amount.
  2. W Coin(p)
    • - W Coin(p) can be purchased using pre-paid cards and electronic PINs.
    • - There are no purchase limits.
    • - The pre-paid cards and electronic PINs are not available to everyone. (i.e.: Paysafe Card is only accessible
        in certain European countries)
    • - Other payment methods for W Coin(p) will arrive shortly.
  3. Electronic PIN (EPIN)
    • - EPIN can be redeemed by entering the number shown in the voucher.